Source: Installer
The elevation of travel logistics apps to “must-have” status signals a fundamental shift in consumer power dynamics—travelers are no longer loyal to airlines themselves, but to the digital platforms that help them optimize across carriers, suggesting that in the post-pandemic era, convenience infrastructure and price transparency have become more valuable than brand affinity. This reveals the new consumer’s ruthless pragmatism: category-defining moments are now owned by third-party aggregators rather than legacy providers, a pattern that will accelerate across all loyalty-dependent industries facing digital intermediaries.